Aaron Toops
Founder | CEO

What drives you crazy about your technology? No doubt the same obstacles Aaron Toops set out to eradicate from IT support. Finding competent, consistent technology support is one of the greatest challenges faced by business owners today. After nine years working under a traditional managed service model, Aaron knew there had to be a better way.

Utilizing his problem-solving expertise and experience in supply chain and logistic software, Aaron identified the major points of failure that can occur in traditional shops. In coordination with Rob, Aaron engineered an innovative product with the capability of all but eliminating business downtime. Infinitely fascinated with the newest developments in Cloud technology, the pair was able to create a system that is dynamic, transparent, and reliable when applied to a business’ specific needs. Aaron’s vision translates into freedom, for you, to operate and grown your business to a degree never possible using a traditional support team.

Aaron looks forward to hearing you breathe that long, carefree sigh that signals the release of stress and frustration. Contact AERIFY.io today to learn how Aaron and his team can relieve the stress of technology for you.

Rob Michels
Founder | President

Business is hard. Sometimes, excruciatingly hard. As a business owner, you’ve no doubt found, there are countless tasks, many of which can take you way off the intended path. Rob understands those challenges all too well. Before creating AERIFY.io, he worked in business as a restaurateur. The ubiquitous use of technology and its critical function in business frustrated Rob, causing an unrelenting focus of how to solve the common issues involved in information technology support.

This intense focus gave rise to a vision of a better way, a way to provide quicker and more consistent customer service. This vision rapidly grew into a business model unique to the industry. That clients are happy and productive is demonstrated by the 100% Aerify client retention rate, all in the midst of steady business growth. That level of client satisfaction is specifically related to AERIFY.io’s dynamic, transparent, and reliable business model and technology. Rob has no desire to be your “IT support”. Instead, he sees himself as a valuable addition to your team, propelling your business toward achieving your goals and aspirations. Only those rowing the boat in the same direction as you, he realizes, can help move your business forward.

At the end of the day, Rob’s mission is to boost you to the top of your mountain, arms raised in victory. He expects to hear the words, “We couldn’t have done it without AERIFY.io.”

Shane Roberts
Network Operations Manager

The dreaded call to IT can send shivers through any person struggling to complete a seemingly endless To-Do list. Determined to break that stereotype and banish the shivers, AERIFY.io brought Shane on board. The heart of Shane’s job? Ensuring you are back on task, relieved of technology issues, and with a big smile on your face.

Shane’s professional experience covers the IT spectrum, where he continues to learn, adapt, and grow. Shane loves being on the front end of technology, but realizes that for many others, technology changes and issues can be frustrating and challenging. Through his resilience and determination to deconstruct those challenges on your behalf, Shane reliably and consistently delivers high levels of satisfaction and low levels of frustration for AERIFY.io clients.

Know that when you call AERIFY.io, your problem will be seen from start to finish. Shane will not be satisfied until you are.

Dakota Dunn
Cloud Technician

I consider myself a very hard-working individual, who will always take on the challenge no matter how big it is. Starting in January of 2020, I joined the IT world, and have been amazed with the amount of information I have learned. The skills I have acquired in this short period of time can now be shown gracefully through my work. I have full confidence to take on any task that is requested.

Going above and beyond for each individual customer is the difference I try to make in the workplace. When customers call for support, my approach is to keep a calm, polite manner to help them through their technology stress. I want our customers to know that we have their best interest in mind by doing whatever it takes to resolve the issue quickly, efficiently and easily.

Ryan Ciotti
Ohio Sales Manager

Next time you’re in the Kroger ordering system making a grocery order, think about our Ohio Sales Manager Ryan Ciotti. He has over 20 years of experience supporting full sales cycle implementations. He successfully rolled out the computer assisted ordering system at Kroger. And it’s still in place at all Kroger chains countrywide. 

 Over the last two decades, Ryan has worked for Columbus Distributing, Cintas, NuCo2, Nikola Labs and OEConnection with focus areas including retail management, business development, account management and sales management. Ryan knows it’s not all about work and no play. 

 He loves collecting baseball and football cards. He’s amassed quite a collection since starting the hobby in the early 90’s. His passion? Anything that has to do with Philadelphia sports. (Don’t hold it against him!) He also loves spending time with girlfriend, Cindy, and daughter, Isabelle. He is active in recovery community including, celebrate recovery, Alcoholics Anonymous, and Gamblers Anonymous.