Our President - Rob Michels
IT that works for you
Started in 2017, AERIFY.io is a complete technology solution provider. We are 100% committed to making sure business owners have the most reliable and professional IT service in Indiana. Our team of talented IT professionals can solve your IT nightmares once and for all.
Here’s why so many businesses depend on AERIFY.io for complete IT services and support:
- We Respond Within 2 Hours Or Less. The average amount of time it takes for one of our clients to get on the phone with a technician who can start working on resolving their problem is 23 minutes. We know you're busy and have made a sincere commitment to making sure your computer problems get fixed FAST. And since most repairs can be done remotely using our secure management tools, you don't have to wait around for a technician to show up.
- No Geek-Speak. You deserve to get answers to your questions in PLAIN ENGLISH, not in confusing technical terms. Our technicians will also not talk down to you or make you feel stupid because you don't understand how all this "technology" works. That's our job!
- 100% No-Small-Print Satisfaction Guarantee. Quite simply, if you are not happy with our work, we'll do whatever it takes to make it right to YOUR standards without charging you for it. And if we can't make it right, the service is free.
- Peace Of Mind. Because we monitor all of our clients' networks 24/7/365, you never have to worry that a virus has spread, a hacker has broken in or a backup has failed to perform. We watch over your entire network, taking the management and hassle of maintaining it off your hands. This frees you to focus on your customers and running your business, not on your IT systems, security and backups.
Our custom service packages deliver what you need and want without overstepping the boundaries of your budget. From cloud services to data backup, AERIFY.io is here to team up with you and your company for expert support.
Meet The Team
Aaron Toops
Founder | CEO
What drives you crazy about your technology? No doubt the same obstacles Aaron Toops set out to eradicate from IT support. Finding competent, consistent technology support is one of the greatest challenges faced by business owners today. After nine years working under a traditional managed service model, Aaron knew there had to be a better way.
Utilizing his problem-solving expertise and experience in supply chain and logistic software, Aaron identified the major points of failure that can occur in traditional shops. In coordination with Rob, Aaron engineered an innovative product with the capability of all but eliminating business downtime. Infinitely fascinated with the newest developments in Cloud technology, the pair was able to create a system that is dynamic, transparent, and reliable when applied to a business’ specific needs. Aaron’s vision translates into freedom, for you, to operate and grown your business to a degree never possible using a traditional support team.
Aaron looks forward to hearing you breathe that long, carefree sigh that signals the release of stress and frustration. Contact AERIFY.io today to learn how Aaron and his team can relieve the stress of technology for you.
Rob Michels
Founder | President
Business is hard. Sometimes, excruciatingly hard. As a business owner, you’ve no doubt found, there are countless tasks, many of which can take you way off the intended path. Rob understands those challenges all too well. Before creating AERIFY.io, he worked in business as a restaurateur. The ubiquitous use of technology and its critical function in business frustrated Rob, causing an unrelenting focus of how to solve the common issues involved in information technology support.
This intense focus gave rise to a vision of a better way, a way to provide quicker and more consistent customer service. This vision rapidly grew into a business model unique to the industry. That clients are happy and productive is demonstrated by the 100% Aerify client retention rate, all in the midst of steady business growth. That level of client satisfaction is specifically related to AERIFY.io’s dynamic, transparent, and reliable business model and technology. Rob has no desire to be your “IT support”. Instead, he sees himself as a valuable addition to your team, propelling your business toward achieving your goals and aspirations. Only those rowing the boat in the same direction as you, he realizes, can help move your business forward.
At the end of the day, Rob’s mission is to boost you to the top of your mountain, arms raised in victory. He expects to hear the words, “We couldn’t have done it without AERIFY.io.”
Shane Roberts
Network Operations Manager
The dreaded call to IT can send shivers through any person struggling to complete a seemingly endless To-Do list. Determined to break that stereotype and banish the shivers, AERIFY.io brought Shane on board. The heart of Shane’s job? Ensuring you are back on task, relieved of technology issues, and with a big smile on your face.
Shane’s professional experience covers the IT spectrum, where he continues to learn, adapt, and grow. Shane loves being on the front end of technology, but realizes that for many others, technology changes and issues can be frustrating and challenging. Through his resilience and determination to deconstruct those challenges on your behalf, Shane reliably and consistently delivers high levels of satisfaction and low levels of frustration for AERIFY.io clients.
Know that when you call AERIFY.io, your problem will be seen from start to finish. Shane will not be satisfied until you are.
Dakota Dunn
Cloud Technician
I consider myself a very hard-working individual, who will always take on the challenge no matter how big it is. Starting in January of 2020, I joined the IT world, and have been amazed with the amount of information I have learned. The skills I have acquired in this short period of time can now be shown gracefully through my work. I have full confidence to take on any task that is requested.
Going above and beyond for each individual customer is the difference I try to make in the workplace. When customers call for support, my approach is to keep a calm, polite manner to help them through their technology stress. I want our customers to know that we have their best interest in mind by doing whatever it takes to resolve the issue quickly, efficiently and easily.
Our Mission
Our mission is to provide services and solutions that will enable your business to be more effective, efficient and profitable. We take pride in delivering services that exceed your expectations, are responsive, and are built on a foundation of trust and mutual respect.
